Terms of Payments

Payments of all copays, deductible, and/or coinsurance are due at the time of service. As a service to you, our office will bill your insurance company. We do not bill secondary insurance companies. This will be your responsibility. Being a participating provider with most insurance companies, the insurance companies require that we collect these fees, as they are terms of your health care contract. Additionally, patients are ultimately responsible for all balances.

For your convenience, we accept cash, checks, debit, and credit cards including Visa, MasterCard, Discover. We cannot guarantee that your HSA, HRA, or Benefits credit card will work in our office.

Due to the constant changes in health insurance it is your responsibility to know your health coverage. If you should have any questions regarding if a certain procedure is covered, it is to your advantage to call your insurance company and find out exactly what your contract covers.

Self Payment Discount 

Patients paying in full at the time of service without using insurance may receive a 10% self-pay discount for mental health clinical services (excluding services provided by students/interns) and a 20% self-payment discount for rehabilitation clinical services (occupational and speech therapy). These discounts do not apply to Groups, Clubs, or Summer Camps. These services  are already offered at a discounted rate.  There may be other benefits of paying privately (without insurance) for services, including increased confidentiality and freedom from the requirement that a diagnosis be applied to you, your child, or your family  (necessary to obtain insurance reimbursement).

Appointment Cancellation

You will be charged full fee in the event that you don’t cancel your appointment within 24 hours or you don’t show for your scheduled appointment.

Release of Medical Records

If you wish to release your medical records to another healthcare provider or someone else, you must sign a release with that office/facility. They will notify us and we will process the request. Most requests are handled in seven to ten business days.

Medical Forms

Our providers will be happy to fill out any medical form for patients. However, ample time must be given. It will take approximately four to five business days for the forms to be completed. There is a pro-rated per hour charge.

New Horizons Wellness Services, LLC Financial Policy

New Horizons Wellness Services, LLCs’ mission is to provide you with the highest quality of care possible. With this in mind we are constantly trying to control our costs while conforming to the standard fee schedules approved by most major insurance companies.